The Heart Series

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Development Intervention:

Teamwork
   

Duration:

1 day.
   

Designed for:

General Staff, Trainee Managers, Supervisors

   

Objectives:
  • To explore the difference between groups and teams, using lessons from the sports field
  • The importance of teamwork in the workplace
  • Stages of team development
  • Team roles in a workplace context
  • Group processes such as effective team membership, group norms, motivation, and leadership
   

Dates:

TBC
   

Location:

Johannesburg
   

Booking:

011 327 7387

 

Development Intervention:

Assertiveness and Self Esteem
   

Duration:

1 day
   

Designed for:

General Staff, Trainee Managers, Supervisors

   

Objectives:
  • Visualise a positive self concept
  • Evaluate their self-esteem through self-assessments
  • Understand the pillars of self-esteem
  • Acquire a variety of assertiveness skills
  • Learn how to build their own as well as other people’s self-esteem
   

Dates:

TBC
   

Location:

Johannesburg
   

Booking:

011 327 7387

 

Development Intervention:

Interpersonal Communication
   

Duration:

1 day
   

Designed for:

General Staff, Trainee Managers, Supervisors, Middle & Senior Management

   

Objectives:
  • An introduction to the complexity of business communication
  • Identify barriers to good communication
  • Learn various modes of listening and learn to link these to different situations
  • Learn how to send effective messages
  • Become skilled at giving and receiving feedback
  • Understand the importance of non-verbal communication
  • Master the art of building rapport
   

Dates:

TBC
   

Location:

Johannesburg
   

Booking:

011 327 7387

 

Development Intervention:

Responsibility and Commitment
   

Duration:

1 day
   

Designed for:

General Staff

   

Objectives:
  • Recognize your own areas of responsibility and accountability
  • Understand how actions and behaviour produce results and consequences for which you are accountable
  • Define what personal and business success means to you
  • Indicate how you exercise personal choice over reactions to events
  • Understand why commitment to customer service is essential for growth
  • Identify personal qualities for sustained commitment
  • Formulate action plans for maintaining commitment
  • Sustain personal and business success
  • Nurture responsibility and commitment
  • Take responsibility for your thoughts, emotions and behaviour
   

Dates:

TBC
   

Location:

Johannesburg
   

Booking:

011 327 7387